Return & Refund Policy

  • The customer must present the proof of purchase(invoice) or delivery order when making a warranty claim, with the following pre-conditions and not limited to:
  • Contact Laminate Door Pte Ltd sales representatives at +65 8368 9189 | +65 9177 3671 | +65 9010 4376 | +65 8877 3654 | +65 8770 1332  to provide more information and discuss specific problems.
  • Based on the inquiry, our sales team will arrange for the appropriate action.
  • Laminate Door Pte Ltd will arrange for our technical team to visit the customer’s place and inspect the supposed defective product, depending on the initial stage of examination, with the necessary documents submitted by the customer. The Request for images/videos on the specific problems is necessary to provide the initial examination of the case.
  • Our Sales team will inform the inspection result and make necessary action, if the products are eligible for a return, or send new products if the products qualify for a replacement within the warranty period the receipt of the goods subject to the replacement schedule of new or same product from us.

  • Deposits are non-refundable once fabrication commences unless otherwise specified.

  • If an order is canceled after measurement is conducted, a $100 measurement fee will be charged. Similarly, an administration fee of $80 applies to cancellations made after confirmation and invoice issuance.

  • An $80 charge will be applied for any request to change the schedule without a valid reason after the schedule is informed and confirmed by the customer.

 

The return policy period will be counted from the time of purchase when the customer receives a product from Laminate Door Pte Ltd.

 

  • Any product that got at Free Gifts or Special offers cannot be exchanged or returned.
  • The return policy on Laminate Door Pte Ltd only is applied when the products meet the following conditions:
  • The products are unused with full accessories.
  • The products remain seals, labels, and tags and are unpacked.
  • Acceptance return period: Within 7 days from the delivery date.